Virtual-Expert-blau-Infographic—Knowledge-Support-eng
For many cases, EMMA®AI already stores the necessary solution knowledge in the form of self-help documents within a comprehensive database. This allows analyzed service cases to be resolved quickly and efficiently by providing relevant documents to the user. In an advanced phase, our AI agent, EMMA®AI, executes solutions from the database automatically. This is achieved through seamless integration with customer systems via scripts and runbooks. Such automation helps resolve recurring issues more rapidly and accurately, minimizing manual intervention. Additionally, it improves service efficiency and quality, as EMMA®AI continuously learns and updates its knowledge to better address future queries.
KNOWLEDGE DATABASE

KNOWLEDGE DATABASE

In our comprehensive and well-structured knowledge database, our service experts collect their expertise. This enables our AI agent, EMMA®AI, to find quick and precise solutions for your queries. We provide this solution know how particularly for topics related to the Microsoft portfolio and continuously expand the subject areas. However, the knowledge support does not focus solely on the self-help approach. Solution documents can also be sent to your resolver groups, thereby assisting your service center staff with complex issues that users cannot resolve with self-help documents alone.

BIG DATA

BIG DATA

Big Data forms the foundation for a smoothly operating database. Within a cross-system data lake, the entire organizational knowledge can be efficiently gathered and consolidated. This approach not only considers the data analysis of individual systems but also provides a comprehensive, holistic view of the data. By leveraging this integrated approach, well-informed decisions can be made and strategic insights gained.

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