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EMMA®AI can quickly and flexibly connect with a variety of ITSM tools through standardized APIs, updating insights in real time within customer systems. Additionally, the APIs retrieve necessary information, such as user data or ticket details, required for processing or creating support tickets.
CONNECTIVITY

CONNECTIVITY

Due to its flexibility, EMMA®AI connects with various system landscapes, applications, and services through secure APIs. It seamlessly integrates with ITSM platforms such as JIRA, SMAX, and ServiceNow. This ITSM integration allows for rapid incorporation into existing service platform processes. As a result, EMMA®AI efficiently links data from these systems, enabling tickets to be created and processed quickly, securely, and automatically. The flexible ITSM integration avoids any special cloud restrictions. Consequently, EMMA®AI significantly facilitates the management and handling of tickets, ensuring smooth and efficient processing of service requests.

SYSTEMINTEGRATION

SYSTEMINTEGRATION

For EMMA®AI, it doesn’t matter whether your respective systems or applications are hosted in the AWS or Azure cloud or in your custom private cloud. The only requirement is the interoperability of the systems with which communication is desired. Our customers have the flexibility to choose in which cloud EMMA®AI should perform the analysis – whether it’s JIRA, AWS, Azure, a custom private cloud, or a mix. EMMA®AI is cloud-agnostic, aiming to meet your unique and complex technical requirements.

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