EMMA®AI for your Costumer-Service
High-Quality Customer Support Made Easy
High-quality customer services in Germany are scarce, and call centers often have a bad reputation. Skilled personnel are hard to find, and labor costs are high. With our AI-powered digital service agent, EMMA®AI, you can significantly enhance the quality of your customer support, improve satisfaction for both customers and employees, and reduce costs. This applies regardless of the specific area where you provide customer service.
24/7 Availability and Comprehensive Support
Whether it’s order processing, price inquiries, additional information, customer data changes, complaints, general queries, meter readings, status updates, or appointment scheduling, EMMA®AI is available for your customers 24/7, 365 days a year—consistently competent, friendly, secure, and convenient. EMMA®AI operates via phone, email, chat, or directly integrated into your systems.
EMMA®AI identifies customers and always generates a qualified ticket so that your human service agents can immediately handle complex inquiries without needing to ask customers for the same information again. If needed, EMMA®AI can seamlessly transfer customers to your live agents during the call.
Intelligent Support for Premium Customer Service
As a true AI-as-a-Service solution, EMMA®AI is capable of learning and mastering any topic and all company-specific content swiftly and accurately. With this knowledge, it communicates effectively with your customers and executes necessary processes. EMMA®AI remains consistently competent, friendly, and available at all times—never sick or on vacation. If it cannot address a particular inquiry, it can forward the request to the appropriate team member.
This intelligent collaboration between humans and artificial intelligence allows you to provide premium customer support and stay ahead of the competition.
Of course, your exclusive company knowledge remains with you and your personalized digital AI assistant, EMMA®AI. Our data security standards meet even the highest requirements.
