EMMA®AI as a Service
EMMA®AI: The Future of Digital Customer and Employee Support
In a digitalized world, the use of Artificial Intelligence will become a critical success and competitive factor for any company, enabling them to stand out and increase efficiency. Companies that implement AI technologies early secure a significant competitive advantage, optimize processes, enhance customer satisfaction, and reduce costs.
However, companies that miss out on AI integration risk falling behind, resulting in inefficient workflows, dissatisfied customers, and ultimately a loss of market share. The forward-thinking and strategic use of AI is essential to remain successful in today’s competitive environment.
Satisfied Customers & Employees
Seamless communication for maximum satisfaction
Quality & Productivity Improvement
Efficiency through instant solutions
Scalability & Cost Reduction
Flexible solutions for sustainable success
EMMA®AI as a Service – Your Digital Assistant
Our digital AI assistant EMMA®AI is specifically designed to help your company make all communication with stakeholders, customer service, user, and employee support more efficient and effective. EMMA®AI handles repetitive tasks, freeing up your human employees. Whether by phone, email, or chat – EMMA®AI is always ready, available, friendly, and never gets sick.
Smart AI for Top-Notch Service
EMMA®AI is a unique, customizable AI-as-a-Service solution for automating customer and user communication, including intelligent analysis of large data sets and Knowledge AI for knowledge provision. EMMA®AI is not just a simple chat or phone bot. EMMA®AI is a true generative AI, already used productively in applied processes. It is multilingual in all forms of human communication while complying with European data protection regulations and is proudly “Made in Germany.”
With EMMA®AI, verbal (telephony) and written content (mail, chat, ticket systems) can be automated, analyzed, understood, processed, and/or forwarded to the right contact person. This increases the productivity and quality of your services while lowering costs. Additionally, EMMA®AI relieves your employees of repetitive tasks and supports them in knowledge management.
Applications
The possibilities for using EMMA®AI are virtually unlimited, independent of department and industry. Wherever recurring verbal or written communication needs to be processed, EMMA®AI can help reduce your workload. Our AI solution, combined with intelligent and context-based process optimization, enables a constantly available, comprehensive service for companies, organizations, and public administration, far exceeding the currently available (chat or phone bot) solutions on the market.
Boosting Team Productivity
The shortage of skilled workers, combined with the increasing number and speed of communication channels, leads to declining service quality, employee overload, customer dissatisfaction, and productivity losses in all industries. Generative AI and smart digitalization allow virtual AI agents to counteract this development. They take over customer communication and support without the need for users to wait on hold or fail to receive assistance.
EMMA®AI’s models are trained to collaborate with human team members, improving the efficiency of business processes and maximizing performance together. EMMA®AI effectively supports its human colleagues, helping to increase employee satisfaction and performance.
Technology
EMMA®AI is an innovative tech stack that intelligently combines various technologies with deep process-related IT knowledge. Our USPs are our analysis models, recognition ability, and dialogue capabilities. Unlike LLMs such as ChatGPT, which have access to the entire internet, EMMA®AI can process customer-specific and sensitive data without data leakage or the generation of erroneous solutions. You alone control your data, and EMMA®AI only accesses the quality-assured knowledge you provide.
EMMA®AI is a cloud-based technology we offer as EMMA® AI as a Service (EMMA®AIaaS). It is API open (API Gateway or REST/SOAP) and can be automated and processed in almost any way, making it universally applicable in all forms of electronic data communication.
Data Protection and Security
We guarantee the highest security standards. Unlike AI models such as ChatGPT, which transfer your data, for example, to the USA, EMMA®AI processes customer-specific and sensitive data locally without data leakage or generation of faulty results. The security of your exclusive company data is our top priority.
Our servers are located in Germany and do not leave the EU, ensuring that your data remains secure and compliant with all German and European data protection regulations, as well as the European AI Act.
YOUR BENEFITS
Sustainable quality improvement
High customer satisfaction
High scalability
Efficient error reduction
Cost reduction
24/7 availability
Coverage of off-peak times
Competitive advantage through Artificial Intelligence
