AI - Artificial Intelligence

Artificial Intelligence – A field of computer science that enables machines to perform tasks that typically require human intelligence, such as learning, problem-solving, and decision-making.

AIaaS - Artificial Intelligence as a Service

Artificial Intelligence as a Service – A cloud computing service that provides developers with a platform to build, develop, and run applications without worrying about the underlying infrastructure.

API - Application Programming Interface

Application Programming Interface – An interface that allows different applications to communicate and exchange information.

AWS - Amazon Web Services

Amazon Web Services – A cloud computing platform offering various on-demand cloud services.

Big Data

A term used to describe the processing and analyzing large datasets that exceed traditional database technologies.

Cloud Agnostic

A technology or platform that can work independently of a specific cloud environment and be implemented in different cloud infrastructures.

Data Science

An interdisciplinary field that uses statistical methods, algorithms, and techniques to extract insights and knowledge from data.


Comprehensive services that cover the entire lifecycle of a project, from conception to transition and transformation, ensuring a seamless process and high service quality.

EFRE - Europäischer Fonds für regionale Entwicklung

Europäischer Fonds für regionale Entwicklung  – A fond established by the European Union to support economic and social development in various regions across Europe.

First-Time Resolution Rate

The rate at which inquiries or issues can be resolved on the first contact or attempt, without the need for further intervention.


Joint Federal/State Task “Improving Regional Economic Structures” – A funding program aimed at improving regional economic structures in Germany.


An unforeseen event that disrupts the normal operation of an IT infrastructure and results in a service disruption or request.

ISMS - Information Security Management System

Information Security Management System – A systematic approach to managing sensitive company information to ensure its confidentiality, integrity, and availability.

ITSM - IT Service Management

IT Service Management – An approach to deliver and manage IT services to meet the needs of business users.

Knowledge Database

A well-organized database containing domain expertise and solutions for various inquiries and issues.

KPI - Key Performance Indicator

Key Performance Indicator – A measurable metric that indicates the progress or success of an organization or process.

M365 - Microsoft 365

Microsoft 365 – A suite of Microsoft products that includes cloud-based productivity services and applications.

Machine Learning

A subset of AI that enables machines to learn from experience and recognize patterns in data to make predictions and decisions.

NLP - Natural Language Processing

Natural Language Processing – A technology that allows computers to understand, interpret, and respond to human language.

RWP - Regionalwirtschaftliches Förderprogramm

Regionalwirtschaftliches Förderprogramm – A program that provides investment incentives to promote sustainable structural change and economic development in economically disadvantaged regions.

SLA - Service Level Agreement

Service Level Agreement – A contractual agreement between a service provider and a customer that defines the level of service and support expected.

Value Engineering

A methodology for identifying and implementing measures to improve business processes and add value for customers.

WAN - Wide Area Network

Wide Area Network – A network that connects multiple local networks to enable communication over long distances.

Have we aroused your interest?


Footer Hintergrundkacheln