
EMMA®AI: Your digital service agent
We are excited to introduce you to EMMA®AI:
Artificial Intelligence Comes to Life – The Future for Your Service Center. Combining efficiency and innovation for a new era of customer service. Watch the video of our virtual AI agent EMMA®AI.

AVAILABILITY
24 HOURS A DAY,
7 DAYS A WEEK
WAITING TIME
ZERO
EMMA®AI ANSWERS
EVERY INQUIRY INSTANTLY
PROBLEM SOLVING
IMMEDIATE SUPPORT
IN REAL-TIME

WHY YOU SHOULD CHOOSE EMMA®AI
Our virtual AI agent EMMA®AI is an advanced, digitally integrated AI agent specifically designed to automatically resolve up to 70% of incoming incidents and service requests without any wait time. Notably, she excels at handling multiple requests simultaneously, doing so with speed, efficiency, and the highest quality. One of the most remarkable features of EMMA®AI is her ability to independently learn from each resolved case, thereby continuously expanding her already extensive knowledge base and enhancing her capabilities.
This significant boost in efficiency provided by EMMA®AI allows the highly skilled IT professionals at the evocenta Service Center to focus on more complex and nuanced issues. Rather than being tied down by repetitive and easily automatable tasks, they can instead allocate their time and resources towards more challenging and value-adding activities. Consequently, this leads not only to an increase in productivity but also to greater satisfaction for both employees and customers.

VIRTUAL EXPERT
Our cloud-based AI platform, EMMA®AI, can be utilized across all industries and business sectors. It resolves service incidents using AI from the moment an incident or request is received until a successful resolution is achieved. EMMA®AI is available 24/7, with no downtime due to breaks, illness, or vacations. It operates more efficiently than any human, providing reliable and real-time responses to your inquiries. EMMA®AI improves your workflow and resolution rates, fills personnel gaps, and allows your employees more freedom to focus on complex tasks. Our AI platform significantly enhances customer and employee satisfaction.